Nestled in a serene cove at the northern extremity of Sulawesi, The Pulisan stands as a lavish tropical retreat reminiscent of the early European settler period. The resort marries contemporary comforts with European architectural design, Minahasan woodworking artistry, and maritime elements to deliver an unparalleled experience. Guests can unwind on the secluded beachfront property, engaging in premier activities such as diving (a dive certificate is mandatory), paddleboarding, and snorkeling, or relishing the beach’s peaceful atmosphere.
Frequently Asked Questions (FAQ)

Your trip to The Pulisan is a one-of-a-kind holiday unlike many of you have experienced before, so please take some time to get familiarized with our FAQs to avoid surprises and be prepared for a comfy holiday at The Pulisan.

Pulisan’s temperatures don’t tend to vary much throughout the year. The climate of the island of Sulawesi (Celebes) is tropical humid to the south and equatorial humid to the north, the island in fact, in its northern part, is crossed by the Equator.

– Dive gear (if you dive) *renting is available subject to advance reservation – Casual comfortable beach wear – Swimsuit (of course) – Sandals & Hiking or walking shoes – Sunscreen – Sunglasses – Backpack or Beach bag – Bug repellent – Wind breaker jacket or raincoat as it gets windy during rainy season – Personal dental kits (toothbrush, toothpaste, tooth floss) – Personal medication (prescription medicine)

Yes, we do have laundry service at extra charge. Thus, not to worry if you have dirty clothes that need to be washed. 

No, we do not provide any kind of dental kits. Please bring your personal dental kits with you. Should you in any way forget to bring your dental kits, our team can assist you to buy from the convenience store with additional charges.

The Pulisan has a strict in-room non-smoking rule. However, you can smoke in the balcony/terrace or in a designated area. Please be mindful the comfort of other guests. And please, do not litter.

Warmer, humid weather doesn’t just bring outdoor fun – it can bring mosquitos. These insects thrive in wet, hot climates, and it’s not just the current forecast that brings them out. Ask our friendly staff if you need to use some mosquito repellent spray.

We do provide complimentary Wi-Fi throughout the property. However, one of the things we want to encourage you to do during your holiday with us, is to put down your gadget(s), be in the moment, relax, and enjoy your friends and family’s company.

We do provide a smart TV in every room, and you can log in to your personal TV member accounts. Or, if you are bored to watch TV in the room, we have TV available at the activity room as well.

We love animals, but for the safety and comfort consideration for our fellow guest, pet(s) are not allowed in The Pulisan.

The Pulisan reserve the right to refuse check-in to guests who bring pets and there will be no refunds of any kind.

Surprisingly we get this question a LOT, and the answer is NO, we do not have swimming pool. The ocean is right in front of you.

Yes, we do allow guests to bring snacks/beverages to the room. However, The Pulisan has a strict clean your garbage policy. Please bear in mind that empty snacks packaging, food leftovers, cigarette buds, are not to be litter in all areas, and all trash must be thrown to the trash bins. Be responsible with your own garbage.

Yes, you can throw an intimate/private party or corporate events only if you book our Rent-The-Resort package. For further details, please contact us through email: inquiry@thepulisan.com

We are a small resort operation and short-notice cancellations will be affecting us.

Our cancellation policy is as follows:

  1. The 50% deposit is not refundable
  2. Full payment is required 1 week before arrival.
  3. There will be no refund for cancellations made after less than 1 week before arrival.

Changes to the arrival date can be made no later than 2 weeks before the initial arrival date, and only a maximum of 1x change of arrival date is permitted (and it is subject to availability on the new requested date).

  • From Sam Ratulangi International Airport in Manado, it will take approximately 1hr 20mins
  • From Manado City Center, it will take approximately 1hr 40mins
  • From Tomohon City Center, it will take approximately 2hrs 25mins
  • From Tondano City Center, it will take approximately 2hrs 5mins
  • From Bitung City Center, it will take approzimately 1hr 20mins 

Currently we only have 2 methods of payment:

1. For accommodation, we are only accepting Bank Transfer.

2. For incidental charges, we accept payment by Bank Transfer in full amount without any deductions (before you check-out) or Cash payment only.

Please bear in mind:

  • The Pulisan currently don’t accept any debit or credit card nor travelers’ cheque payments.
  • The Pulisan only accepts the money transferred in full without any deductions for the accommodation. And any transfer fees incurred are borne by the guest.
  • All transaction is in Rupiah.
  • Any payment in other currency, will be converted to our bank currency exchange at the time of payment.

There are no tipping customs in Indonesia, it is all at your disposal. 

Yes, we are working with a sub-district health center located in the area in case of emergency to ensure your well-being and safety. They have 24-hour in-house medical personnel on standby. For further extensive treatment, an ambulance is available on standby to take you to the nearest international/government hospital.

Unfortunately, there are no money changers available in the area, however, you can withdraw some amount in the local currency at the nearest ATM. Our team is available to take you there in case you need it. 

Electricity is available 24 hours, however, we encourage you to do a save electrical energy practice. Please make sure to switch off all electrical devices every time you leave the room.

The standard plug sockets in your room are for two round pins and we have provided a universal plug in every room for your convenience, including a USB plug.

The nearest convenience store is around 10 to 20 minutes away. Our team will be delighted to take you there in case you need to buy something. 

There are a few options, if you plan to bring your maid(s)/driver(s) along:

  1. Rent a local managed homestays in the nearby village: Price range between IDR 250,000 to IDR 300,000 per room per night for up to 2 persons per room.
  2. As an extra person staying in the same room with the additional charge for an extra bed (subject to availability *please see extra bed policy).
  3. or booked an additional room.

Certainly, we can assist you in arranging a day trip to explore North Sulawesi at an extra charge. Do let us know if you are interested.

With the immense biodiversity present in the region, lots of the activities within the resort takes advantage of this, with sightseeing, diving, trailing, bird watching, and water sports such as paddleboarding to name a few. But most importantly, laid back and relaxed, you are on a holiday!

A comprehensive travel insurance policy before visiting with us is advisable. Please ensure that you and all those who are accompanying you, are fully covered during your visit against illness, injury, medical evacuation, death, loss of baggage and personal belonging while traveling as well as when staying at The Pulisan, flight, and accommodation cancellation, and other travel contingencies including Force Majeure.

Dive Insurance is mandatory.

The Pulisan provides selected local and Indonesian meals for our guests provided by our local cook, and our serving time is as follows:

– Breakfast: 06:30 – 10:00
– Morning Snacks: 10:30 – 12:30
– Lunch: 12:00 – 14:30
– Afternoon Snacks: 16:00 – 17:30
– Dinner: 19:00 – 21:00

Dietary food restrictions can also be arranged; however, it will be based on the local produce and ingredients. If you have any specific product or brand that you need us to provide as well as for any allergen on the ingredients or food items, please communicate with us in advance. We will do our best to have it prepared specifically for you. 

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